If you have questions about placing an order, status of an existing order, or just need general product information, you can e-mail us at info@FineArtOnSale.com or call us at 1-866-99-MyArt. Our customer service staff is always available to answer any questions that you might have.
Payment Terms:
Payment may be made by Paypal. We also accept credit cards, checks or money orders. Checks require approximately 7-10 day clearance time. Cash through the mail is not accepted. Payment is required within 5 days of the close of auction.
Guarantee:
If for any reason you're not satisfied, you will be refunded, no questions ask. Please inform us within three business days of receiving the artwork. The artwork must be returned in the same condition as when shipped.
7-Day Return Policy: The artwork must be returned within seven days of receipt of shipment. Art Season Gallery will not be responsible for return shipping costs and the packing in original condition, therefore by insure all items. 15% restocking fee apply if free shipping is provided. If there is a problem please contact us to discuss.
Feedback:
Positive feedback is greatly appreciated and we thank you for leaving positive feedback. We will do the same for you. If you are unhappy for any reason, please do not leave negative feedback before contacting us and allow us the opportunity to make it right. We are very fair and easy to deal with! We look forward to working with you.
Sales Tax:
Sales Tax will apply to all items shipped within California, which is required by Law.
Shipping:
Each order is professionally custom packed. The size of the package is determined by the size of the painting. Each individual framed painting is wrapped with protective bubble and frame corner protector and packed tightly to ensure that the package has no movement, which is safest for shipping.
Please allow up to 10 working days for receiving print and making of canvas and plus shipping time. Artwork is typically shipped via FedEx Ground or Priority within the U.S. and Canada (No APO, PO Box for large size, Alaska and Hawaii will add $9.95 for large size. Please contact us before bidding) after PayPal payment or check clearance with tracking numbers (Please includes your contact phone number in paypal note). All artworks are carefully examined before shipping.
By default, we will use Fedex Ground, if you can't take fedex, please contact us first, you will be responsible for all cost related due to incorrect address, your contact phone is required