Terms

• The overwhelming majority of what we sell is surplus from large companies or governments. Please understand that we do not have the equipment, facilities, or time to fully test every item. If we say the item works, then it was tested to the best of our ability.
• All items and contents are described to the best of our ability. We examine all items and supply all available Make/Model information. We do not have time to get detailed information beyond what is stated in the listing but will try to answer all questions in a timely manner.

Payment

• Payment is due within 4 business days of purchase.
• ALL payments are processed for fulfillment on the next business day.
• If paid by PayPal we will ONLY ship to the PayPal confirmed or approved shipping address that you choose at time of payment.
• We also accept all major credit cards: Visa, Mastercard, American Express, and Discover.

Shipping & Handling Time

• We will e-mail you with any available tracking information, usually the afternoon after your order ships.
• Orders ship between 2 to 5 business days after payment is made. We can not control shipment times after we ship.
• Most items are shipped through FedEx Ground, with a tracking number and automatic claim protection.
• If our ship center ships via USPS, the item will have a delivery confirmation number which can be used to track your order.
• We can ship on your UPS, DHL, or FedEX account, but there is a packing and handling fee for doing so that varies depending on the size and weight of the item. Please contact us for a quote.

International Shipping

• Please check shipping costs BEFORE you bid, buy, or place a BEST OFFER.
• Unless requested otherwise, the cheapest option offered will be quoted which is most often USPS first class mail international.
• Most International shipments do not have "tracking" numbers, only customs form numbers which are not useful for online tracking.

Returns

• Unless otherwise stated, ALL items are sold AS-IS and all sales are final and legally binding.
• If we say the item works, then it was tested to the best of our ability.
• If you feel we have grossly misdescribed an item, an RMA can be requested.
• If issued, we will offer to repair or replace your item with another item as close to the original description as possible within 5 business days of it's return OR we will issue store credit for any item in our store for the total sale price including shipping and handling, good for 30 days.
• In all cases, the buyer pays for return shipping.
• Any return that does not have an RMA clearly marked on the outside of the box will be refused.

Communications

• Please allow up to 48 hours (excluding weekends and holidays) for us to respond to your email or phone message.
• If you have not heard back from us within 48 hours, please check your spam and trash folders; we do try our best to stay on top of things. If you have a question about an an existing eBay order or would like to know more about an item we are offering, our phone number is 706-543-9400 and our email address is ebay@kpsurplus.com.
• We're open weekdays, 9-6 Eastern, except for closed holidays, tornadoes and giant lizard attacks. We have families and enjoy natural light, the internet may run 24/7 but we do not.